01386 555 777

Frequently Asked Questions

 

Who should I contact if I have any queries?

If you have any questions please don’t hesitate to give us a call on 01386 555 777 or email sales@biopac.co.uk. Our sales team will be happy to help.

How do I track my order ?

Your parcel can be tracked from the moment it leaves our warehouse to when it is delivered to your door. We endeavour to dispatch all orders received before 1pm (Monday to Friday) on the day of order. Unless otherwise requested, your order will be shipped on the next working day delivery service. If you supply us with your mobile number and/or email address, you will be notified by text/email when your items have been despatched.

To track your delivery, please click here to visit the DPD website where you can manage your deliveries and track your parcels. Alternatively, you can also download the DPD app from the app store.

How can I change my order ?

If you wish to amend your order, please call our sales team urgently on 01386 555 777 or email sales@biopac.co.uk quoting your order reference number and we will be happy to make any adjustments for you.

How do I change my chosen delivery date/time ?

If you supply us with your mobile number and/or email address, you will be notified by text/email when your items have been despatched. We use DPD for our deliveries because it puts you in control of your deliveries. Once you have your tracking number from DPD you can log in to the DPD website or app and make those changes. Any additional delivery charges can be made directly to DPD.

Click here to visit the DPD website where you can manage your deliveries and track your parcels. Alternatively, you can also download the DPD app from the app store.

How can I return a product ?

Should you need to return an item for any reason, please call us on 01386 555 777. Full terms can be found in our Shipping & Returns policy.

What shipping methods are available ?

Items are shipped via DPD. We endeavour to dispatch all orders received before 1pm (Monday to Friday) on the day of order. Unless otherwise requested, your order will be shipped on the next working day delivery service. You will receive a shipping notification email/text once your order has been despatched. To guarantee delivery of your items for a particular day/time an alternative shipping method can be selected at checkout. For available options, please check our shipping & returns policy.